We know how important is for you to have your data and your business results. Reading your dashboard is very simple - follow the next tutorial to find out how!
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1. Dashboard Basics
The dashboard has multiple functions you’ll be able to see things such as:
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E. Minutes your office has saved during the billing cycle.
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2. Filter results by functionality/workflow
In the second section called “Filters“, you’ll be able to filter by workflow.
There are 3 main workflows:
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You can also see the above results by a date rate (week, month, and year).
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3. Workflow metrics
First, you’ll see the number of appointments during the period chosen in Filters.
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- Confirmed: patient confirmed attendance.
- Bumped: appointment cancelled by the office.
- Declined: appointment cancelled by the patient.
- No Selection: patient did not choose a time slot for rescheduling.
- No Show: patient did not attend to their appointment.
- No Space: no available slots from the doctor.
- Reminded: the patient received Holly’s reminders, but not confirmed or cancelled their appointment.
- Rescheduled: appointments rescheduled with Holly.
- Unreachable: patients who did not receive Holly’s messages because their mobile number was not available or it was a landline number.
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If you have any questions regarding your dashboard, please do not hesitate to contact us at support@nimblr.ai. We’ll be happy to help. |