We have all been there, sometimes you need to cancel an appointment but don’t want to lose your patient or make them feel forgotten.
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Note: This bump message respects the confirmation lead time, which is the period before the appointment where Holly contacts the patient. |
Step 1: Create New Appointment status: Bumped
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"Unfortunately, your appointment with ABC practice on December 13th at 9:30 AM had to be CANCELLED. Would you like to reschedule? (Yes/No)."
How to put it into action?
Mark the appointment status as Bumped.
Example:
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The patient will get a text to notify and offer to reschedule.
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This message will be sent according to the confirmation lead time you have set up in your account. |
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And for them, the conversation will look something like this: (Holly will add the new rescheduled appointment to your calendar)
PS: The cancellation text can be customizable
Go to your Nimblr account.
Go to the A tab (texts tab on the blue bar).
Scroll down until you see the Bump box.
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