We have all been there, sometimes you need to cancel an appointment but you don’t want to lose your patient or make them feel forgotten.
Holly can notify and reschedule your patient, these office cancelations cancellations are called “bumps“. Please follow the next quick steps to see how it works:
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NOTENote: This bump message respects the specified confirmation lead time, which is the period before the appointment during which Holly can start sending notificationswhere Holly contacts the patient. |
Step 1: Create New Appointment status: Bumped
Login into your Dr.Chrono DrChrono account
Go to Schedule → Appointment Profiles → Appointment Statuses
Add NEW named “Bumped”
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In case your office/doctors need to CANCEL cancel an appointment, Holly will can text your patient immediately the following:
a) Notify them about the cancelation.cancellation
b) Offer to reschedule
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Example:
"Hi NAME, Unfortunately, your appointment with ABC practice on DATE at TIME December 13th at 9:30 AM had to be canceledCANCELLED. Would you like to reschedule? (Yes/No)."
How to put it into action?
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Mark the appointment status as
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Bumped.
Example:
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The patient will get a text to NOTIFY and OFFER to RESCHEDULEnotify and offer to reschedule.
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This message will be sent according to the confirmation lead time you have set up in your account. |
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And for them, the conversation will look something like this: (Holly adds will add the new duplicated rescheduled appointment to the your calendar in the future)
PS: The cancellation text can be
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customizable
Go to your Nimblr account.
Go to the A tab (texts tab on the blue bar).
Scroll down until you see the Bump box.
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If you have more questions, please do not hesitate to contact support@nimblr.ai we will . We'll be happy to help you |
