We have all been there, sometimes you need to cancel an appointment but don’t want to lose your patient or make them feel forgotten.
...
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
Note: This bump message respects the confirmation lead time, which is the period before the appointment where Holly contacts the patient. |
Step 1: Create New Appointment status: Bumped
Login into your DrChrono account
Go to Schedule → Appointment Profiles → Appointment Statuses
Add NEW named “Bumped”
...
"Unfortunately, your appointment with ABC practice on December 13th at 9:30 AM had to be CANCELLED. Would you like to reschedule? (Yes/No)."
How to put it into action?
Mark the appointment status as Bumped.
Example:
...
And for them, the conversation will look something like this: (Holly will add the new rescheduled appointment to your calendar)
PS: The cancellation text can be customizable
Go to your Nimblr account.
Go to the A tab (texts tab on the blue bar).
Scroll down until you see the Bump box.
| Info |
|---|
If you have more questions, please do not hesitate to contact support@nimblr.ai. We'll be happy to help you |
