It’s SUPER IMPORTANT to tell you that Holly doesn’t have the permissions to cancel appointments, she is only capable to read your calendar. If you happen to get a text from a patient saying “Someone canceled my appointment“ what happened is…
You created the appointment and deleted it, then created it AGAIN.
What to do?
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When you create the appointment, verify that all the information you are writing is correct.
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If you ever need to edit the appointment, DON’T, I repeat DO NOT delete it, just edit it.
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It is really important to clarify that Holly doesn't have permission to delete appointments from your calendar.
If your patients/clients received a message that their appointment was cancelled, this is what may have happened:
You or a member of your team deleted the appointment from the calendar by mistake.
You deleted the appointment from your calendar and then created it again.
To find out more details about the movements that were made to an appointment, you should review the audit log of your EHR.
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