Appointments cancelled

It is really important to clarify that Holly doesn't have permission to delete appointments from your calendar.

If your patients/clients received a message that their appointment was cancelled, this is what may have happened:

1. You or a member of your team deleted the appointment from the calendar by mistake.

2. You deleted the appointment from your calendar and then created it again.

To find out more details about the movements that were made to an appointment, you should review the audit log of your EHR.