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When Holly reschedules an appointment, the new appointment is created with the status "Requested" (these are the 'grayed out' appointments on CareCloud).
This appointment is not official yet. In order to make it official, someone has to confirm it (Right click, SCHEDULE).

Below is a video showing how this crucial step is done:

https://nimblr.wistia.com/medias/m0qplumxq8

IMPORTANT: If you need to DENY an appointment here, it is crucial that you follow up with the patient manually. By just Denying the appointment, it will dissappear and the patient will NOT be notified by Holly in any way of the cancellation.