Description
Many people get overlapped appointments due to their preferences (or their EHR preferences). After changing their preferences, we let them know where the problem was.
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We reviewed your case and we found out that all of the appointments that Holly overlapped in, have the preference “allow overlapping” enabled. Holly is a slave to your preferences. We went ahead and made a change in Holly so she always respects the blocks no matter if those blocks have the preference “allow overlapping” enabled. Template Details Template ID: 38 |
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We reviewed your case and we found out that all of the blocks that Holly overlapped in, have the setting “allow overlapping” enabled. Holly is a slave to the [EHR]DrChronos's configuration. Below is an image of an example appointment creation, where you overlapping is allowed.  We went ahead and made a change in Holly so she always respects the blocks no matter if those blocks have the preference “allow overlapping” enabled. Template Details Template ID: 39 |
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