Icons Guide

As Holly works to confirm your appointments, she will add the status of the event with an icon (emoji) next to the appointment summary.

Depending on your device, you’ll see these icons for each status:

Status	What it means?	Windows device	Apple device	Android device
Working	Holly is contacting the patient. You'll see this icon in accordance with the Confirmation Lead Time set in your Preferences. I.e. if your Confirmation Lead Time is 24 hours, this icon will appear 24 hours before the appointment.
Confirmed	The patient has confirmed his/her appointment.
Rescheduled	The patient rescheduled his/her appointment. We recommend reviewing the conversation transcript.
Cancelled	The patient won't attend the appointment and didn't want to reschedule. We recommend reviewing the conversation transcript to see the reason why.
New	Holly created a new appointment for a patient.
Warning	There is a problem preventing Holly from doing her work.
Didn't understand	Holly didn't understand the patient’s reply. You must review the conversation transcript.
Waiting	Holly is waiting for the patient to finish an open conversation before sending the reminder for another appointment. This icon will be common for pediatrician or dentist practices, where siblings appointments are confirmed using the same phone number of one of the parents.
No-show	The appointment has been marked as a no-show.

For more questions, please contact support@nimblr.ai. We will be happy to help you

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