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Description

Many people get overlapped appointments due to their preferences (or their EHR preferences). After changing their preferences, we let them know where the problem was.

Templates

 General Overlapping

PENDING APPROVAL

We reviewed your case and we found out that all of the appointments that Holly overlapped in, have the preference “allow overlapping” enabled. Holly is a slave to your preferences.

We went ahead and made a change in Holly so she always respects the blocks no matter if those blocks have the preference “allow overlapping” enabled.

Template Details

Template ID: 38
Class: FAQ
Sub-class: Preferences FAQ

 EHR Overlapping

PENDING APPROVAL

We reviewed your case and we found out that all of the blocks that Holly overlapped in, have the setting “allow overlapping” enabled. Holly is a slave to the [EHR]'s configuration.

We went ahead and made a change in Holly so she always respects the blocks no matter if those blocks have the preference “allow overlapping” enabled.

Template Details

Template ID: 39
Class: FAQ
Sub-class: Preferences FAQ

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