How to Bump

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"Bumping" is the ability of Holly to reschedule a patient whose appointment was canceled by the office or doctor. So, when your office needs to cancel appointments ("bump" patients), Holly can A) notify them immediately and B) offer to reschedule them via SMS.

In order for Holly to send a bump message, the trigger in CareCloud is to CANCEL the appointment with the cancellation REASON being "Office Rescheduled". See step by step examples below, and the sample screenshot conversation. Holly can bump appointments up to 90 days out.

Pending Approval

To bump an existing appointment, create a customer status called “bumped”, “BUMPED” or “Bumped” and assign it to the appointment you want to bump.

Pending Approval

To bump an existing appointment, select the appointment you wish to bump and delete it. Holly will now take it as a bump and make the necessary actions.