Waitlist Explanation

Description

Waitlist is a function in which Holly offers cancelled slots to patients that wish to get their appointments rescheduled at a sooner date. Holly offers each cancelled slot for a specified time, one patient at a time, until the offered slot is accepted, or the max amount of patients asked is reached.

Note that this feature is currently available for CareCloud only, and it is planned to be available for everyone on the first quarter of 2020.

Templates

Approved

Waitlist is a new feature in which Holly offers patient-cancelled slots to certain patients registered in a list, so they can get their appointments rescheduled at a sooner date. Holly offers each cancelled slot for a specified time, one patient at a time, until the offered slot is accepted, or the maximum offered limit is reached. The patient has to cancel their appointment by Holly in order to trigger Holly's waitlist function.

Note that is currently available for CareCloud only, and it is planned to be available for everyone on the second quarter of 2020.

Below is an step-by-step guide on how to use it:

https://docs.google.com/presentation/d/1rVaRVk2dNe-gJqCoKI894pUn_aOXizqv73Y7GR1yfcY/edit#slide=id.g58ca1bb5cc_2_0

Template Details

Template ID: 41
Class: FAQ
Sub-class: Waitlist FAQ